I'm like most of you, Digital River owes me about 3,000.00 €. That may not seem like much compared to some of the other amounts mentioned here, but for me, it’s significant. Their new fees have cut my monthly income by 50%, assuming I ever get paid.
The last payment I received was in late October 2024 for the month of July, and that’s it. I got the payment report on December 11th, but no money has shown up in my bank account yet. I’ve had to cover my other expenses using my savings.
I contacted support about this issue, waited for at least three weeks, and was told today that the new monthly fees are in the terms of the MSA. And regarding the lack of payments: "For the payment inquiry, you are correct. For additional details, you can reference the payment section of your Master Services Agreement - section 5d."
The problem is, I can’t even find this so-called MSA, and even if I could, I doubt it would help me.
I’m wondering if I should move forward and submit the form at https://formulare.polizei.nrw/en/anzeige to report this issue. Has anyone here done this? If so, what happens afterward?
Alternatively, can anyone recommend a reliable alternate vendor suitable for small-scale business, one that’s not a subsidiary of Digital River (e.g., MyCommerce, Share-It, etc.)?
Thank you, and good luck to everyone dealing with this!
The last payment I received was in late October 2024 for the month of July, and that’s it. I got the payment report on December 11th, but no money has shown up in my bank account yet. I’ve had to cover my other expenses using my savings.
I contacted support about this issue, waited for at least three weeks, and was told today that the new monthly fees are in the terms of the MSA. And regarding the lack of payments: "For the payment inquiry, you are correct. For additional details, you can reference the payment section of your Master Services Agreement - section 5d."
The problem is, I can’t even find this so-called MSA, and even if I could, I doubt it would help me.
I’m wondering if I should move forward and submit the form at https://formulare.polizei.nrw/en/anzeige to report this issue. Has anyone here done this? If so, what happens afterward?
Alternatively, can anyone recommend a reliable alternate vendor suitable for small-scale business, one that’s not a subsidiary of Digital River (e.g., MyCommerce, Share-It, etc.)?
Thank you, and good luck to everyone dealing with this!
Statistics: Posted by noeld — Thu Jan 09, 2025 4:03 am